Responding to increased demand, Develon has updated its fleet management system, My Develon.
“Using the My Develon app or on a web browser, customers and dealers can access and manage maintenance and operation data for their Develon construction equipment,” said Kevin Lynch, marketing communications manager at Develon Europe.
“Customers can remotely check the status of their equipment and communicate with their machines by sending certain messages.”
One of the new features is the ability to download service tools and get personalised quotes for genuine Develon parts.
The company has also streamlined its dealer trailing materials to help customers understand the telematics data collected by Develon machines.
“When a customer purchases a new machine, our dealership sales specialists provide some basic training about telematics with the customer,” explained Kevin. “When the customer leaves with the new machine, the customer has a telematics profile. The customer can log in and start tracking the new machine immediately.”
Through the telematics system, customers can receive codes from the machine, get notifications when services are due and allow dealers access for more proactive maintenance.
The My Develon app is available from popular App Stores. For more information go to eu.develon-ce.com